Customer Service and Privacy Policy
Contact Information:
To place an order by phone please call between the hours of 9 a.m. and 5 p.m. (Mountain Standard Time), Monday through Friday. Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products or order status at art@studio4foot2.com or at 928-213-1378.
Privacy Policy:
Thanks for shopping at Studio 4 Foot 2. It is our highest priority to ensure the privacy of your information and the security of your transactions with us. All information we gather from you is kept secure and confidential. Studio 4 Foot 2 uses this information solely for order fulfillment, billing and shipping purposes. We will not share any information about you with anyone else, under any circumstances. Orders placed on studio4foot2.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using SSL encryption.
Sales Tax:
No sales tax will be charged to delivery locations outside of the state of Arizona. Studio 4 Foot 2 is required to collect sales tax on all orders shipped to an Arizona address.
Shipping Charges:
Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via ground shipping within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability.
| For Orders Totaling | Shipping Charges |
|---|---|
| Up to $60.00 | $7.95 |
| $60.01 to 75.00 | $9.95 |
| $75.01 to $90.00 | $11.95 |
| $90.01 to $105.00 | $13.95 |
| $105.01 to $150.00 | $14.95 |
| $150.01 to $200.00 | $15.95 |
| $200 and Up | 8% of item price |
Orders Outside Contiguous United States:
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. Please call us for exact prices for these shipments and for specific information regarding international orders. Please note, that any applicable duties or taxes imposed by the international destination country will be billed to you directly, and are the responsibility of the customer. Studio 4 Foot 2 does not collect money on your behalf for duties and taxes.
Secure Orders Online:
Orders placed on studio4foot2.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
Backorder Policy:
Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified immediately of the expected ship date of that item. No charge will be incurred until your order is available to ship. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to art@studio4foot2.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
Return and Exchange Policy:
Studio 4 Foot 2 is dedicated to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 14 days of receipt of the item. Simply call us within 14 days of receipt of the item and we will give you a return authorization number, which is valid for 10 business days. Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
- Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
- If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined on our Customer Care page in the Shipping Information section.
- All sale items are final sale.
If you have any questions regarding our policies, feel free to contact us at art@studio4foot2.com or at 928-213-1378.
Payment Options:
We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, cashier's checks and wire transfers.